Case Study: Table Tablet Interface for Retirement Home Dining Room

1. Project Overview

Objective: Design and implement a user-friendly tablet interface for the dining room to streamline communication and improve service efficiency.

Target Audience: Elderly residents of the retirement home, servers, and kitchen staff.

Scope: Create a prototype tablet interface to address pain points in communication and service timeliness.

2. Research and Analysis

User Research:

  • Conducted interviews with residents and servers to understand their needs and preferences.
  • Observed dining room activities to identify communication and workflow challenges.

Pain Points Identified:

  • Communication challenges between servers, residents, and the kitchen.
  • Delays in service due to inefficient processes.

3. Planning and Strategy

Conceptualization:

  • Sketched initial ideas and scenarios to address identified pain points.
  • Developed wireframes to visualize the tablet interface.

Images:

  • Initial Sketch:

 

  • Scenario Planning

Requirements Definition:

  • Essential features: menu viewing, order placement, activity schedule.
  • Accessibility considerations: large fonts, simple navigation.

4. Design

Wireframing :

  • Created wireframes to outline the interface structure and user flow.

Prototyping:

  • Created a prototype to test out the user interface

Try it out!

function figma_embed_shortcode() { return ''; } add_shortcode('figma_embed', 'figma_embed_shortcode');

Physical Design:

  • Designed the physical tablet setup to be user-friendly for elderly residents.

Image:

5. Development

Frontend and Backend Development:

  • Leveraged phone technologies to develop the frontend design.
  • Worked on backend database aspects to ensure seamless data management.

Challenges:

  • Encountered other commitments which sidetracked the project, preventing further progress.

6. User Test and Feedback (Planned)

Monitor Usage:

  • Collect data on tablet usage and user interactions.
  • Gather feedback from residents and staff.

Analyze Results:

    • Evaluate the success of the project based on user satisfaction and efficiency improvements.
    • Identify areas for future enhancements.

7. Storyboard

Storyboard Sequence:

Scene 1-2: 

  • The resident walks in the dinning room, greeted by the server
  • Large, clear icons are displayed for easy navigation.

Scene 3-4: 

  • The resident enter the meal selections
  • kitchen receives the order

Scene 5-6:

  • Server retrieves a drink in the back.
  • Pours the drink for the resident.

Scene 7-8 

  • Procures the meal from the kitchen.
  • Delivers the meal to the resident.

8. Conclusion

Summary:

  • The tablet interface project aimed to streamline communication and improve service efficiency in the dining room.
  • Key successes included identifying pain points and creating initial prototypes.

Future Recommendations:

  • Continue development to fully implement the solution.
  • Expand the project to other areas of the retirement home for broader impact.

Final Thoughts

This case study demonstrates the importance of addressing workflow inefficiencies and improving user experience in a retirement home setting. By leveraging technology and focusing on user needs, significant improvements in service delivery can be achieved.

Scroll to Top